Refund policy

All of our watches are custom-made and individually assembled based on customer preferences.

Because of this, returns and refunds are not accepted once the order has been placed and production has started.

To be eligible for any claim, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You will also need the receipt or proof of purchase.

For any request, you can contact us at:

📩 info.primemods@gmail.com

Damages and Issues

Please inspect your order immediately upon reception.

If the item is defective, damaged, or incorrect, you must contact us within 48 hours of delivery so that we can evaluate the issue and make it right.

To process your claim, the following is required:

Clear photos of the item
A full unboxing video (from sealed package to opening)

Without an unboxing video, claims related to shipping damage cannot be accepted.

If your claim is approved, we will offer:

A replacement, or
A suitable solution depending on the case

Exceptions / Non-Returnable Items

Due to the nature of our products, all watches are considered custom products (made-to-order or personalized).

Therefore, they are non-returnable and non-refundable, except in cases where the item arrives damaged or incorrect.

We also do not accept returns for:

Sale items
Gift cards

Please contact us if you have any questions regarding your order.

Exchanges

As all watches are made-to-order, exchanges are not available.

If you would like a different model, a new order must be placed.

European Union (Custom Products Notice)

As all products are custom-made or personalized, the right of withdrawal (cooling-off period) does not apply in accordance with applicable laws for custom goods.